Electricity is very important in every part of the world, including Texas. If you are a resident of this state, you may start to think which electrify provider will be the best choice for your home or offices. With its reputation, TXU Energy company is a recommended electrify provider in Texas area. However, you cannot be a customer of TXU Energy if you do not have an account on its official website. So, you need to register your account at www.TXU.com. You can sign in to your account on the TXU Login portal. With this account, you can start accessing information about TXU plans and products. Moreover, you can do more things on the TXU Energy Login portal. For example, you will be able to create an account of TXU express pay. This express pay account will make it easier for you to pay for your monthly electricity bill. You just need to have SSN, TXU Energy account number, and Federal Tax ID.
So, do not hesitate to read this article as you will find a lot of information about TXU energy login portal. Then, you may learn how to create an account, steps to sign in, reset password and username, and many more things about TXU Energy. Enjoy!
About TXU Energy
TXU Energy is a company of electricity retailer in the United States. TXU itself stands for Texas Utility Corporation. The current corporate office is situated in Irving, Texas right now. The company started in 2002 in Dallas, Texas. However, TXU Energy had been formed by several indirect predecessors since 1882, such as Dallas Electric Lightning Company and Fort Worth Electric Light and Power Company. This company also got through a process of the merger in 1984 and finally found its brand as Texas Utility Electric Company. In 1999, the company changed its name as Texas Utility Corporation with the main operation of this electricity retailer is available in deregulated regions of Texas State. Today, TXU Energy has been a #1 electricity company in Texas with around 1000 employees to work there. Besides, there are TXU energy plans and products for homes and offices provided by TXU Energy.
Steps to Create Account on TXU Energy Portal
You must have a TXU Energy account if you need to be a customer of this electricity provider. However, you must prepare some information that you have to submit in the registration process. For instance, you will need TXU Energy account number, birth date, number of driving license, maiden name of your mother, SSN, Tax ID, and email address. After that, you can use the instructions below to create your account.
- Go to www.TXU.com
First, you have to go to the official website of TXU Energy. It is at www.TXU.com. This website has some features that will help you understand more about TXU Energy.
- Click MyACcount
Second, you can click MyAccount button. You will find this button on the navigation bar on the top right corner of the website home page.
- Click Register
Third, you must click Register link. It is next to a question of “First Time User?” if you use this link, it means you never have any account on this website previously.
- Enter Account Number
Fourth, you may enter your account number in the provided field. It must have 10 to 12 digits. You cannot use letters, spaces, dashes, or unique characters in this field.
Enter your 10-12 digit account number. Don’t include any dashes, spaces, letters or special characters.
- Provide Personal Information
Fifth, you need to provide your personal information in this step. This may include your email address.
- Make Account Credentials
Sixth, you are able to create your account credentials, like user name and password. OU will need these credentials to log in to your new TXU Energy account.
A Guideline to Sign In to TXU Energy Customer Account
There are some steps that you should know before you access your account on TXU my account Login portal. you can follow a guideline below.
- Go to www.TXU.com/login.aspx
First, you should go to www.TXU.com/login.aspx to reach the login page of TXU Energy. Besides, you can visit www.TXU.com and click MyAccount button to go this login page. Both ways will direct you to the same page.
- Provide User Name
Second, you need to provide a username. This must be the user name that you made during the registration process.
- Enter Password
Third, you can enter your password. This will be the key to access your TXU Energy customer account.
- Tick Remember Me
Fourth, you may tick a Remember Me box. It means you agree to let the website to remember your TXU Energy account. This way, you do not need to do the login steps every time you want to access your account. However, you can skip this point if you disagree with it.
- Click Sign In
Finally, you can click Sign In button. Your account will show up if your account credentials to log in here are correct.
Procedure to Reset Password of TXU Energy Customer Account
When you find any problems with your TXU Energy password, you can simply reset it. The procedure below will help you get a new password.
- Visit www.TXU.com/login.aspx
Firstly, you must go to TXU Energy login portal at www.TXU.com/login.aspx. Then, you can scroll the page down to skip the login section.
- Click Forgot Password
Secondly, you need to click a link of Forgot Password. This link is available under the login section. When you click the link, it will take you to view a reset password page.
- Enter User Name
Thirdly, you have to enter your user name in the provided field. Make sure you type it right there. You cannot use an email address in this field.
- Click Continue
Lastly, you can click the Continue button. Then, it will take you to a page where you can make a new password.
In case you have problems with your TXU Energy MyAccount user name, you may do almost the same thing. But, the process is shorter than resetting your password. You only need to prepare the email address that you have registered when you created MyAccount last time. Then, you will have to check your email account to find a message from MyACcount management team. The message contains the user name that you have submitted in the registration process.
Payment Methods at TXU Energy
As a customer, of course, you have to deal with the payment every time you need to use TXU Energy plans and products. It means you must know that there are payment methods accepted at TXU Energy. The information below will make it clear for you.
- In Person
When you have a lot of free time, you can pay your TXU Energy bill by yourself. You just need to find the nearest locations to pay the bill. If you do not know where to pay, you can use a payment locator provided on TXU Energy official website at www.TXU.com. Make sure you bring your TXU Energy bill and your statement to the location of TXU payment.
With TXU Energy MyAccount, you may get a chance to experience fast payment method. To do this method, it is absolutely for you to have a TXU Energy customer account. Then, you may sign in to the account via the website or mobile app to finish the process of your TXU energy bill pay. In case you prefer using AutoPay, you should register an account on this AutoPay page this service will help you pay your bill automatically every month. This method will require you to connect the account with your bank account, credit card, or debit card.
You can take advantage of your phone to do the payment process for plans or products from TXU Energy that you want to use. A TXU Energy representative will help you pay your TXU Energy bill by phone. If you feel interested to use this payment method, you can contact the representative at 1 800 818 6132.
Some customers, including you, may be busy to do all of the payment processes by themselves. But, do not worry as TXU Energy has a way to solve it. You can just send your bill stub along with the payment cash to the following address.
PO Box 650700
Dallas, Texas 75265-0700
The United States
However, some people may need more time to do the payment for some reasons. In case you need to excuse yourself from the due date of TXU Energy payment and want extra time pay, you can do the following things.
- You may contact 1 800 242 9113. With this phone number, you will be able to extend the payment time of your TXU Energy bill.
- It is possible to sign in to TXU Energy MyAccount and send a request to get more time to pay. Through your account, you will find a message that will allow you to lengthen your payment. There will be a link provided on the account and you can follow the instructions there. However, this method is only for eligible customers.
- Contact 211 to get assistance to pay your TXU Energy bill. This phone number will connect you to an agency near your home. The agencies that will help you handle TXU payment arrangements for you.
How to Contact TXU Energy
You do not need to feel confused in case you find any issues with your TXU Energy customer account. Or, are you probably eager to get some information about electricity plans and products from TXU Energy? It will not be a big problem because TXU Energy has facilitated some ways for customers to reach the company representatives. If you wonder how to contact TXU Energy, the following ways may help you to do it.
www.TXU.com is the website address of TXU Energy. You may visit this website to submit your comments or inquiries about TXU Energy plans and products. For example, you want to let the management team of TXU Energy know about billing and payment issues, TXU Energy reviews, MyAccount issues, new services, and many more topics. This website has a feedback page with a form that you can fill in with some required details, such as your contact details and account number. Make sure you complete all the fields in the feedback form. Then, you can submit it directly from the website. Further, this website also has a live chat service that will make it easy for you to communicate with TXU Energy representative’s by sending messages.
You can also send your feedbacks and TXU energy reviews via mailing post. You can just write down or type what you are going to share to TXU Energy on some pieces of papers. Then, you may send the letters to the following address.
TXU Energy Executive Feedback
PO Box 65764
Dallas, Texas, 75262-0764
The United States
If you have an email account, it is also possible to use your email account to contact TXU Energy management team. TXU Energy has provided some email addresses for different issues. Just write down your feedbacks and send them to the right email address.
- Apartment & Property Management Services: aptservices@TXU.com
- Construction & Builder Services: constructionservices@TXU.com
The fastest way to get immediate assistance from TXU Energy representatives is by reaching them via phone. There are several phone numbers that you can use based on your feedback types or your issues related to TXU Energy. Besides, you must call the numbers based on TXU customer service hours only. You only need to look at the following explanations to make you understand more about TXU customer service phone numbers and the working hours.
- Customer Service : 1 800 818 6132 or 972 791 2888 (DFW Area)
- New Customer Sales: 1 855 750 0899
The numbers above are available for 24 hours every day.
- Business or Commercial
- Customer Service: 1 888 399 5501
On Monday to Friday from 07.00 a.m. up to 07.00 p.m.
- New Customer Sales: 1 855 881 0489
On Monday to Friday from 07.00 a.m. up to 07.00 p.m.
On Saturday at 08.00 a.m. up to 05.00 p.m.
- Apartment and Property Management : 1 800 316 2135
On Monday to Friday from 08.00 a.m. up to 05.00 p.m.
- Construction and Builder: 1 800 711 9112
On Monday to Friday from 08.00 a.m. up to 05.30 p.m.
And if you experience a power outage, you can just contact any local TDU (Transmission and Distribution Utility) in your area. The phone numbers below will help you report the power outage to the nearest TDU.
- Oncor Electric Delivery : 1 888 313 4747
for DFW, North, and West Texas for area
- Texas-New Mexico Power Company: 1 888 866 7456
for Lewisville and North Texas area
- CenterPoint Energy : 713 207 2222 or 1 800 332 7143
for Houston and surrounding areas
- AEP Texas Central Company: 1 866 223 8508
for South Texas area
- AEP Texas North Company: 1 866 223 8508
for West Texas
- Social media
Your accounts on social media platforms will be helpful as well when you are eager to give feedback and comments for TXU Energy. It is because TXU Energy has created some social media pages to let customers find information about products and plans from TXU Energy whenever and wherever they want. If you need to know more about TXU Energy social media pages, you can use the links below to visit them.
- Facebook: web.facebook.com/TXUEnergy
- Twitter: twitter.com/TXUenergy
- LinkedIn: www.linkedin.com/company/TXU-energy